Humans in the Loop - Kinzen

New research by Kinzen into the lives of those working in Trust and Safety teams show the challenges they face in their work and the support they need

“It’s a Challenge From a Morale Perspective”: What it’s Like Setting the Rules at Some of the World’s Largest Platforms

Ben Whitelaw

Founder and editor of Everything in Moderation

Kate Henshaw reflects on her time spent as an intern with Kinzen.

Pandemic Internship: Reflecting on my Experience with Kinzen

Kate Henshaw

Data Analyst Intern

In a recent blogpost, Nick Sainsbury explained the problem of process-driven moderation metrics. Here he shows how the ‘jobs-to-be-done’ framework might help rethink what success looks like for a Trust and Safety team.

Taking a Different Approach to Measuring the Impact of Content Moderation

Nicholas Sainsbury

Head of Product

Content moderation often boils down to posts taken down and users banned. But are these the right numbers to be paying attention to? In the first blog post of a two-part special, Nick Sainsbury, Kinzen’s Head of Product, explains the risk of focusing on ‘inward-looking metrics’ and why it's time for better ones.

We Can’t Improve Content Moderation if we Don’t Have the Right Metrics

Nicholas Sainsbury

Head of Product

As we continue to learn, we have identified several core principles that guide our work in refining data for our partners.

Handle With Care: The Art & Science of Manually Classifying Data

Colm O'Donnell

Senior Product Analyst

Examining the spread of toxic content and disinformation through comment systems

Comments: A Safe Haven for Evolving Harmful Narratives

Razan Ibraheem

Senior Editor

Cataloguing the creation of an anti-vaccine service economy in the physical world.

Monetising Fear: How the Anti-Vaccine Movement Became an Alternative Economy

Karolin Schwarz

Senior Editorial Analyst

Shane Creevy

Head of Editorial

Articulating how Kinzen helps content moderators by applying journalistic skills combined with technology

What Journalists Can Do to Help the Internet's "Essential Workers"

Shane Creevy

Head of Editorial

Key trends facing stakeholders looking for solutions to the Infodemic

Regulation Won’t Cure Disinformation - But Some of These Innovations Might

Mark Little

CEO