Exploring the challenges of disinformation in audio, and techniques we've applied to overcome them
In a recent blogpost, Nick Sainsbury explained the problem of process-driven moderation metrics. Here he shows how the ‘jobs-to-be-done’ framework might help rethink what success looks like for a Trust and Safety team.
Content moderation often boils down to posts taken down and users banned. But are these the right numbers to be paying attention to? In the first blog post of a two-part special, Nick Sainsbury, Kinzen’s Head of Product, explains the risk of focusing on ‘inward-looking metrics’ and why it's time for better ones.
As we continue to learn, we have identified several core principles that guide our work in refining data for our partners.
Examining the spread of toxic content and disinformation through comment systems