Humans in the Loop

Finding Needles in the Hay: How We Think About the Challenge of Moderating Audio

Exploring the challenges of disinformation in audio, and techniques we've applied to overcome them

Taking a Different Approach to Measuring the Impact of Content Moderation

In a recent blogpost, Nick Sainsbury explained the problem of process-driven moderation metrics. Here he shows how the ‘jobs-to-be-done’ framework might help rethink what success looks like for a Trust and Safety team.

We Can’t Improve Content Moderation if we Don’t Have the Right Metrics

Content moderation often boils down to posts taken down and users banned. But are these the right numbers to be paying attention to? In the first blog post of a two-part special, Nick Sainsbury, Kinzen’s Head of Product, explains the risk of focusing on ‘inward-looking metrics’ and why it's time for better ones.

Handle With Care: The Art & Science of Manually Classifying Data

As we continue to learn, we have identified several core principles that guide our work in refining data for our partners.

Comments: A Safe Haven for Evolving Harmful Narratives

Examining the spread of toxic content and disinformation through comment systems

Monetising Fear: How the Anti-Vaccine Movement Became an Alternative Economy

Cataloguing the creation of an anti-vaccine service economy in the physical world.